Disabled customers are welcome at the Isle of Wight Festival and our staff will be on hand to assist you during the weekend. Please be aware that the Festival is on a green field site and some areas will be hard to negotiate particularly in poor weather conditions.
Before booking you need to decide if you want to buy a day ticket or a weekend ticket and then if you are coming for the weekend whether you want to camp or not.
Please then book your ticket with Ticketmaster online via the Special Access website.
You cannot book a Disabled ticket from any ticketing agent other than Ticketmaster. Please do not book a standard ticket with another ticketing agent and then apply for a carer ticket and any disabled add-ons as we will not be able to accommodate you. Full details of the various access options available to you are listed below.
Our disabled access facilities cannot cater to people with temporary impairments such a broken bones or recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you respect this.
Please note smoke machines, strobe lights, fireworks and other effects may be in use at this event.
Once you have booked your ticket, you will need to complete our booking form, which you can download here and submit to us at IOWDisabled@solo.uk.com. We also require proof of disability in the form of any of the following; a DLA/PIP award letter (not a Christmas bonus letter), a letter from a medical professional, D/deaf or blind registration, The Access Card (or equivalent) in order to confirm your Disabled Access booking and book a free carer ticket. Free carer tickets are given at the discretion of the promoter and are not a given regardless of whether the booker receives DLA/PIP.
Please only tick the boxes that reflect what you have booked through Ticketmaster. Once the viewing platform and disabled campsite and parking near the Main Stage at Gate A6 are sold out we are unable to accommodate additional customers, but customers can still book a Disabled ticket and apply for a free carer ticket and non-campers will be able access the Festival via Gate A6.
There is a designated camping field with its own car park area, special access loos and showers, wheelchair charging point and a fridge for storing medicines. Although the site is mostly flat and generally easy to get around, please be aware that the ground conditions may cause problems in certain areas. If you would like to bring a campervan and camp in the Disabled Campsite please purchase a campervan permit through the Ticketmaster Disabled Access website. Please do not book through the main Ticketmaster website. Please do not turn up on spec in a campervan without a permit as we will not be able to accommodate you.
If you are disabled and want to camp in the Main Campsite, you can still apply for a carer ticket and to use the disabled loos around the site.
The Disabled Campsite is accessed via Gate A6, next to the Main Arena and very close to the Main Stage and the Main Stage viewing platform. There will be a regular shuttle bus to take you from the campsite to the main campsite entertainment fields for easy access into Penny Lane and Electric Ladyland.
Please do not buy a ticket for your carer as this will NOT be refunded.
There are viewing platforms for Disabled customers next to the Main Stage and in the Big Top. You can apply for a space on the viewing platform, whether you are Day ticket holder a weekend Camper or a weekend Non-Camper,, but please be aware that the platforms work on a first come first served basis and there may be times when the platform is busy. The Disabled A access wristband entitles you and a carer (if you have one) access to the viewing platform. Please do not apply for the platform (Disabled A access wristband) unless you are a wheelchair user or have difficulty standing as there is limited space.
Smoking is not permitted on any of the platforms, this includes e-cigarettes. Staff reserve the right to ask customers to leave the platform.
If you are coming to the Festival as a Non Camper you can park your car in the main Festival car parks. You can buy your car parking ticket on the day, but we recommend that you book it in advance when buying your Festival ticket. Please be aware that the car parks are located a fair distance from the main entertainment fields.
We offer a limited number of parking spaces in a car park behind the Main Stage at Gate A6. You will need to apply for one of these, when booking your Festival ticket. Please be aware that these are allocated on a first come first served basis and customers in wheelchairs and with walking difficulties will be prioritised.
Alternatively, you can arrange to be dropped off at Gate A6 and enter the Festival from there which brings you into the Main Arena.
Disabled customers are entitled to apply for one free carer ticket. The carer must be at least 18 years as at 13 June 2019. The role of the carer is to accompany and assist the disabled customer. Should it be apparent that this role is not being carried out Festival staff have the right to eject you from the Festival.
Carers will not be able to enter the Festival alone, they will need to be with the Disabled customer they are assisting. Every carer with be issued a ‘CARER’ fabric Festival wristband and will also need to wear the Disabled A or B wristband.
Carers should familiarise themselves with the Festival site and facilities so they can assist the disabled customer fully during their time at the Festival.